Senior Customer Success Account Manager (Media and Communications)

Role Overview

As a Customer Success Account Manager, you will lead on driving value and business realisation for our customers, building and nurturing strategic relationships with key customer stakeholders, partners, and internal teams.

What You Will Do

You will lead business value discussions at executive levels, coach others in effective communication, and orchestrate solution delivery across diverse teams. You will also develop and execute Customer Success Plans (CSPs), proactively identifying and resolving blockers to product adoption and consumption, and drive business growth strategies.

Why It Might Be a Fit

You will be a trusted advisor, collaborating across teams, and leveraging networks to achieve impactful outcomes. You will also be responsible for championing company messaging, advocating for the brand by crafting clear, persuasive narratives that reinforce the company’s mission and values.

Requirements

• Master’s degree in business, Sociology, Psychology, Computer Science, or related field
• Strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
• Relevant professional certifications e.g. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent certification.
• Prosci or equivalent Change Management certification.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• 401(k) or pension plan
• Stock options
• Paid time off
• Holidays
• Flexible work arrangements