Senior Customer Success Account Manager – Public Sector

Role Overview

As a Senior Customer Success Account Manager, you will lead strategic customer relationships across a portfolio of enterprise accounts, act as a trusted advisor to customer executives, and deliver measurable outcomes through adoption, consumption, value realisation, and transformation.

What You Will Do

Build trusted advisor relationships, develop strategic Customer Success Plans, drive alignment and governance across customer and Microsoft stakeholders, advance customer adoption and consumption growth, and identify customer risks and blockers.

Why It Might Be a Fit

This role requires professionals who excel in executive engagement, complex programme leadership, stakeholder management, and strategic customer success.

Requirements

• Bachelor’s degree in Business, Technology, Computer Science, or a related field
• 4+ years of experience in Customer Success, Consulting, Solution Delivery, Practice Management, Portfolio Management, or customer-facing technology roles
• Experience engaging with senior customer stakeholders and executive leaders
• Demonstrated ability to lead complex customer programmes and cross-functional teams