Technical Customer Success Account Manager

Role Overview

As a Customer Success Account Manager, you will be the primary delivery lead and partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms.

What You Will Do

You will support foundational relationships with key customer stakeholders, align objectives with the current Microsoft portfolio of work, and develop bookable programs of work. You will also support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders.

Why It Might Be a Fit

This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities, and deepen your cloud and industry expertise. You will have the chance to work with large enterprise organizations across industries and operate in a matrixed, fast-paced, and global environment.

Requirements

• Bachelor’s Degree with 10+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
• Master’s Degree in a related field and 8+ years of relevant experience
• Minimum 5+ years of relevant work experience within the customer’s industry
• Proven track record leading complex technology programs with enterprise customers
• Strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud)
• Demonstrated experience in project or program management, service delivery, and stakeholder engagement
• Excellent executive communication and relationship management skills, with the ability to influence and build trust across business and technical audiences

Benefits

• Flexible work approach
• Opportunity to accelerate career growth
• Leverage delivery management capabilities
• Deepen cloud and industry expertise