Customer Success Manager

Role Overview

As a Customer Success Manager at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy’s engineering, product, and go-to-market teams. You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do not simply ‘use’ the platform but deeply integrate Strategy’s cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities into their core technology stack.

What You Will Do

Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. You will lead technical strategy and customer success, technical enablement and adoption, product advocacy and engineering collaboration, and commercial collaboration and customer advocacy.

Why It Might Be a Fit

To be successful in this role, you will need to have strong technical and business acumen, with the ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization. You will also need to have experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.

Requirements

• Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience) required
• Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP)
• Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment)
• Experience & Professional Skills: 7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment

Benefits

• bonus programs
• sales incentives
• equity awards
• comprehensive benefits