Customer Success Manager

Role Overview

The Customer Success Manager will ensure that key clients get the maximum value from our platform, helping them make informed and strategic decisions that drive their success.

What You Will Do

The main objective will be to commit and satisfy the client, establishing relationships and becoming their strategic and trusted advisor throughout their life cycle at Minderest.

Why It Might Be a Fit

The ideal candidate will be bilingual in French and English, have at least one year of experience in customer success in SaaS companies, and possess excellent verbal and written communication skills.

Requirements

• 1-3 years of experience in customer-facing B2B positions
• Experience in SaaS companies is a plus
• Demonstrable bilingual French/English level and high level of Spanish
• Excellent verbal and written communication skills
• Detail-oriented and obsessed with efficiency
• Desirable knowledge of CRM software (preferably Hubspot)
• Knowledge of Google Suite (Calendar, Meet, Docs, Sheets, etc.)
• Strong analytical skills and ability to use data to inform decisions
• Ability to establish relationships with clients at all levels, including the C-suite
• Ability to effectively collaborate between various departments of the company
• Proactivity and ability to adapt to change in a complex and dynamic environment
• Desirable experience in implementing SaaS solutions with enthusiasm for technology and demonstrated technical aptitude
• Negotiation skills and commercial skills with a results-oriented approach

Benefits

• Competitive salary
• Performance-based rewards
• Professional growth
• Stability
• Flexible work model
• Flexible compensation
• Health and well-being
• Gym and fitness
• Continuous learning
• Great company culture