Customer Experience Associate

Role Overview

The Customer Experience Associate will handle customer enquiries through calls, live chat, and email while providing accurate information, resolving routine issues, and ensuring a positive customer experience.

What You Will Do

Handle inbound calls, live chats, and emails professionally, provide accurate information about products and services, respond to customer enquiries and resolve routine issues.

Why It Might Be a Fit

Strong communication and interpersonal skills, fluency in English and Sinhala, and a positive, professional, and customer-focused attitude are required.

Requirements

• Strong communication and interpersonal skills
• Fluency in English and Sinhala
• Tamil language proficiency will be an advantage
• Basic computer literacy and ability to learn new systems
• Good listening, questioning, and problem-solving skills
• Positive, professional, and customer-focused attitude
• Ability to handle multiple customer interactions accurately
• Willingness to work roster-based shifts
• Minimum 1 year of customer service or call centre experience will be an advantage