Director, Customer and Partner Marketing

Role Overview

Ministry Brands is looking for a Director, Customer and Partner Marketing to join our growing team! The role will drive retention, expansion, product adoption, and lifetime value across our installed customer base, and extend that growth beyond the primary buyer, into our partner ecosystem and the congregant communities our customers serve.

What You Will Do

In this role, you will build lifecycle marketing strategy that spans three connected growth pillars: customer expansion, partner-driven growth, and congregant-level adoption. You’ll own and lead the In-Life marketing strategy, defining the customer growth roadmap across retention, cross-sell, upsell, renewals, and advocacy.

Why It Might Be a Fit

If you are a commercially sharp marketing leader who thrives at the intersection of strategy and cross-functional influence, this is your opportunity to make a significant impact at scale.

Requirements

• Proven track record (6-8 years) in senior performance marketing, demand generation, lifecycle marketing, or partner/channel marketing leadership
• Strong commercial acumen with demonstrable experience driving Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and expansion ARR outcomes
• Experience building partner or referral marketing programs — including co-marketing, partner offering adoption, and marketing into a partner’s existing customer base to drive pipeline
• Strong expertise in marketing automation and lifecycle marketing technology applied to customer growth
• Experience designing ABX strategies and customer/partner segmentation frameworks that translate insight into commercial results
• Exceptional cross-functional leadership skills with the ability to influence and align senior stakeholders across Sales, Customer Success, Product, Partnerships, and Revenue Operations

Benefits

• Robust healthcare options
• Flexible paid time off
• Up to 80 hours of paid sick/safe leave
• 11.5 days of fully paid holidays
• 100% 401(k) matching
• Paid parental leave
• Mental health support
• Professional development reimbursement
• Employee Recognition & Rewards