Customer Success Manager

Role Overview

Mintlify is hiring a Customer Success Manager to own the health, retention, and growth of a book of Enterprise customers. The role requires owning a book of accounts, taking accounts over from Solutions Engineers, getting customers enabled quickly, and working alongside Account Managers to land clean renewals and grow expansion.

What You Will Do

The Customer Success Manager will own their book from go-live onward, get customers enabled fast, keep a current point of view on every account, stay present and multithreaded, catch risk early, generate expansion pipeline, set up every renewal for success, and unblock customers technically.

Why It Might Be a Fit

The ideal candidate has 4+ years of experience in customer success, account management, or technical account management at a B2B SaaS company, owning a book of mid-market or enterprise accounts. They should have a track record of owning a retention number and growing expansion on their book, with strong commercial instincts, executive presence, and technical fluency.

Requirements

• 4+ years in customer success, account management or technical account management at a B2B SaaS company
• A track record of owning a retention number (GRR, NRR or renewal rate) and growing expansion on your book
• Strong commercial instincts: you understand deal structure and discount levers, can forecast renewal risk across a portfolio, and can pitch an expansion to an economic buyer in business terms
• Executive presence: you’ve turned a cold executive sponsor into an internal advocate and run business reviews that tell a value story, not a status update
• Technical fluency: you’re comfortable with Git workflows, Markdown or MDX, web basics (HTML, CSS, JavaScript) and APIs, enough to debug why a customer’s docs didn’t update after a merged PR
• Comfort working with data: you can read product usage data, reconcile numbers that don’t agree and turn signals into action
• Real examples of using AI to build parts of your own customer success workflow
• Strong ownership and candor: you escalate early, push back constructively with internal teams and own outcomes, including the ones that didn’t go your way

Benefits

• Competitive compensation and equity
• 20 days paid time off every year
• 401k with Employer Match
• monthly wellness stipend
• 100% employee coverage for Health, Dental, Vision
• Commute stipend to help get you to and from work
• Free lunch and dinners
• Annual team offsite