Customer Experience Specialist

Role Overview

Mishimoto’s Customer Experience Specialists are on the front lines ensuring that any customer question or concern is handled with professionalism and that a path forward is found. They create an experience that shapes Mishimoto’s reputation in the community.

What You Will Do

Find solutions for customers, answer general inquiries, provide technical assistance, support sales, monitor industry forums, and process warranty claims.

Why It Might Be a Fit

The ideal candidate has a keen understanding of automotive systems, mad multitasking skills, a strong sense of empathy, excellent problem-solving skills, and great typing skills.

Requirements

• High School Diploma/GED
• 1-3 years’ experience in Customer Service
• 1-3 years’ experience in the Auto industry
• Keen understanding of automotive systems
• Mad multitasking skills
• Strong sense of empathy
• Excellent problem-solving skills
• Great typing skills
• Strong Microsoft Office and Internet skills
• Professional English writing and verbal communication skills

Benefits

• Medical, dental, vision, paid time off, 401(k) w/ 4% match, disability pay, and life insurance
• Employee discounts on Mishimoto products and partner discounts
• Gearhead’s dream work environment