Manager Process and Product Operations

Role Overview

As MISO’s Manager of Process and Product Operations, you will build and lead the Product Operations function that enables Product Management to deliver value consistently, efficiently, and at scale.

What You Will Do

Establish and continuously evolve MISO’s Product Operations framework, governance model, operating standards, and rhythms to enable consistent, high-quality product delivery.

Why It Might Be a Fit

The right person will be a systems thinker who can move comfortably between operational analysis, portfolio governance, process optimization, performance measurement, workflow automation, executive reporting, and cross-functional facilitation.

Requirements

• Bachelor’s or Master’s degree in Business, Information Systems, Engineering, Computer Science, Operations, or a related field.
• 6+ years of experience in Product Operations, business operations, process improvement, product management, operational excellence, technical program management, or a related discipline.
• Proven ability to analyze and optimize end-to-end product or business processes through process mapping, workflow optimization, root-cause analysis, and measurable continuous improvement.
• Demonstrated experience defining operational metrics, building dashboards, establishing reporting frameworks, and supporting governance or decision-support mechanisms.
• Strong analytical capability with the ability to interpret quantitative and qualitative data, translate insights into action, and communicate findings to technical and non-technical stakeholders.
• Solid understanding of Agile and product-delivery practices, with experience supporting portfolio management, prioritization, capacity planning, and operational governance.
• Hands-on experience with workflow automation, operational tools, APIs, AI-enabled automation, and platforms such as Jira, Confluence, Azure DevOps, Power BI, ServiceNow, Productboard, or Aha!
• Experience influencing cross-functional teams and leading operational improvements without direct authority, with bonus points for Lean, Six Sigma, value-stream mapping, or experience in regulated or mission-critical environments.

Benefits

• 401k
• vacation
• sick and safe time