Role Overview
The AI Operations Specialist will play a key role in driving change and continuous improvement across Cayenta Support by combining business analysis, customer insight, and emerging AI technologies.
What You Will Do
The role will involve identifying opportunities for improvement, developing solutions that enhance the customer experience and operational efficiency, and helping to support Cayenta’s growing portfolio of AI tools.
Why It Might Be a Fit
The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.
Requirements
- 3+ years of experience in customer support, business analysis, process improvement, technical support, or a related role
- Strong analytical and investigative skills
- Experience evaluating business processes and helping drive improvements from idea through implementation
- Experience with or strong working knowledge of generative AI and AI-assisted tools
- Strong technical aptitude and the ability to quickly learn new AI platforms, applications, and technologies
Benefits
- Comprehensive Medical, Dental, and Vision benefits
- Employee stock ownership
- RRSP/401k matching programs
- Lifestyle rewards
- 3 weeks’ vacation and 5 personal days
To apply for this job please visit harriscomputer.wd3.myworkdayjobs.com.
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