Strategic Customer Success Manager

Role Overview

As Miter moves up-market, we’re looking for a Strategic Customer Success Manager to own our largest and most complex customer relationships post-launch. You’ll manage a book of business in the $2–$3M ARR range — multi-entity accounts, large field workforces, and PE-backed, high-growth contractors where executive stakeholders are deeply invested in outcomes.

What You Will Do

You’ll build C-suite relationships, construct and execute strategic account plans, navigate escalations with calm and credibility, and drive every initiative to completion. You’ll partner closely with Launch, Sales, Solutions Engineering, Support, and Product to turn customers into long-term advocates and help define what world-class customer success looks like at Miter.

Why It Might Be a Fit

If you thrive in a fast-paced environment, love ownership, and enjoy turning ambiguity into structure, you’ll fit right in.

Requirements

• 6+ years in customer success, account management, consulting, or a fast-growing services/ops role — ideally owning enterprise or strategic accounts
• Demonstrated ownership of an Enterprise book of business with a track record of strong gross and net revenue retention and expansion against quota
• Experience building relationships with and presenting to C-suite and senior executive stakeholders
• Experience with payroll, accounting, tax, HCM, ERP, or other financial/operational products
• Strong account-planning and project-management skills; able to manage multi-month initiatives and drive them to completion
• Comfort working with data (Excel/Sheets) to diagnose health, quantify value, and build the business case for expansion
• Ability to understand integrations, APIs, and technical documentation well enough to unblock customers
• Consistently handle escalated account situations and drive them to resolution while keeping internal executives and client stakeholders aligned.
• HCM, ERP, and/or construction industry exposure (a plus)

Benefits

• Competitive Compensation
• Medical Insurance
• 401(k) Retirement Plan
• Flexible PTO
• Parental Leave
• Learning & Development
• Office Extras
• Community