Role Overview
The Customer Success Manager will be the trusted security advisor and advocate for their portfolio of accounts, owning the full customer lifecycle from onboarding and adoption through executive reviews and renewal.
What You Will Do
The role involves owning onboarding, building success plans, driving adoption of Mitigata services and Gordon Console, running monthly service reviews and quarterly executive reviews, and collaborating across Sales, Finance, Engineering/SOC, Product, and external partners.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in customer success, technical account management, or client-facing delivery in cybersecurity or IT services, with a strong communication skill to explain technical risk in business terms to executives.
Requirements
- 5+ years in customer success, technical account management, or client-facing delivery — in cybersecurity or IT services
- B.Tech, ideally in cybersecurity / CS / IT; SOC or managed-security exposure preferred
- Working knowledge of ISO 27001, SOC 2, DPDP Act; familiarity with NIST CSF & MITRE ATT&CK
- Hands-on familiarity with SIEM, EDR, DLP, MDM, email security, vulnerability management
- Strong communication — explains technical risk in business terms to executives
- Proficiency with CRM tools, Excel/Sheets, and PowerPoint
To apply for this job please visit linkedin.com.
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