Role Overview
The Customer Success Manager will manage a portfolio of clients, ensuring they gain maximum value from Mitigo’s cyber risk management services. The role involves building strong relationships with key stakeholders, supporting incident response coordination, and contributing to continuous improvement of customer success processes.
What You Will Do
Regular touchpoints with customers, reporting to senior stakeholders, identifying and mitigating customer churn, identifying upsell/growth opportunities, and driving high renewal rates through strong customer satisfaction and service adoption.
Why It Might Be a Fit
The ideal candidate will be a blend of technical, communication, project management, and commercial skills, with a working knowledge across all four categories.
Requirements
- Technical: Cyber Security Services, Network Security, Penetration testing, Data Analysis
- Communication: Clear, concise and confident, Able to convey technical elements to non-technical audiences, Excellent written and spoken English
- Project Management: Organised, Self motivated, Independent
- Commercial: Understanding Customer and Sales Lifecycle, Managing customer renewal cycles, Identify upsell/cross sell opportunities
Benefits
- Salary up to £50,000 depending on experience
- 24 days holiday plus your birthday and bank holidays
- Auto enrolment pension with the option to use salary sacrifice to increase contributions
- Life assurance at twice annual salary
- Employee wellbeing plan inc virtual GP and Employee Assistance program
- Drinks and snacks in the office
- Regular socials
To apply for this job please visit linkedin.com.
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