Associate Customer Success Manager – META

Role Overview

As a Customer Success Manager, you will act as a trusted advisor, strategic consultant, and product evangelist for top internet companies. You will take full ownership of the post-sales customer journey, guiding technical integrations and advising marketing and product leaders on CRM and mobile automation best practices.

What You Will Do

Onboard customers with integration support, drive adoption of the product, build relationships with marketing and product team POCs, provide CRM and mobile marketing automation expertise, and advise clients on using the MoEngage Platform.

Why It Might Be a Fit

This role requires 1-3 years of experience with clients or managed accounts, understanding of the mobile ecosystem, and ability to understand customer requirements and see how MoEngage can add value.

Requirements

• 1 to 3 years of experience with clients or managed accounts
• Understanding of the Mobile Ecosystem & App Marketing
• Ability to understand customer requirements and see how MoEngage can add value
• Take ownership of the relationship post-sales and grow the customer
• Champion the product and be an evangelist
• Empathy
• Strong written and verbal communication skills

Benefits

• Work at Scale and challenge yourself
• Work with a smart team which grew up in the Mobile First world
• Work on an award-winning product, tech and scale
• We have you sorted with our coolest tech and software- Gainsight
• Our learning program – Xcelerator to power your learning goals
• CSM Leaders like nowhere else and the coolest team you can imagine