Customer Success Manager

Role Overview

As an India-based Customer Success Manager, you will serve as the primary contact for mid-market and enterprise accounts, monitoring account health, troubleshooting issues, and delivering QBRs to ensure long-term client retention and satisfaction.

What You Will Do

You will be the main point of contact for MoEngage for Mid-Market and Enterprise level customers and their team members, actively monitoring client usage and identifying opportunities to upsell additional products and services.

Why It Might Be a Fit

This role requires 3+ years of SaaS MarTech experience alongside exceptional project management skills to collaborate with global stakeholders, and the ability to understand customer requirements and see how MoEngage can add value in various ways.

Requirements

• 3+ years of experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines
• Has a strategic mindset and ability to make sense of complex business needs
• Exceptional project management and organisational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines
• Understanding of roles and responsibilities within technical organisations to understand who does what at a high level, to involve the right people
• Exceptional attention to detail – working with a customer in a highly regulated environment
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Comfortable with communicating with all levels of team members internally and externally, from C-level executives to individual contributors
• The ability to collaborate and build strong relationships with customers
• Previous experience in Customer Success or Support Engineer roles for a SaaS company is a plus
• SaaS and B2B experience is a must
• US Time Zone – EST/CST Timezone preferred
• India-based candidate (Hybrid)

Tagged as: Project Management