Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will onboard customers with integration support, drive adoption of MoEngage products, and be responsible for the growth of the customer. They will build relationships with senior stakeholders, manage account planning, and provide CRM and mobile marketing automation expertise to customers.

What You Will Do

The Senior Customer Success Manager will take ownership of the relationship post-sales, grow the customer, champion the product, and be an evangelist. They will also advise clients on the most effective ways to use the MoEngage Platform.

Why It Might Be a Fit

The ideal candidate will have 5-7 years of experience with relevant experience, understanding of the Mobile Ecosystem & App Marketing, and previous experience in a Success or Support Engineer role for a Saas company. They will also have strong written and verbal communication skills, empathy, and the ability to understand customer requirements and see how MoEngage can add value in various ways.

Requirements

• 5-7 years of experience with relevant experience
• Understanding of the Mobile Ecosystem & App Marketing
• Previous experience in a Success or Support Engineer role for a Saas company
• SaaS and B2B experience is a must
• Ability to understand customer requirements and see how MoEngage can add value in various ways

Benefits

• Annual On-Target Earnings (OTE) for this position is $100,000 – $145,000 USD
• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level