Customer Success Manager

Role Overview

The Customer Success Manager will strengthen client relationships and support revenue retention by helping clients achieve their goals with Mobility Global. The role involves proactive outreach, tailored enablement, and consultative engagement to help customers adopt new products, increase product usage, reduce churn, and identify growth opportunities.

What You Will Do

You will plan and execute proactive client engagement activities, educate clients on new capabilities, provide tailored training and enablement, support customers through platform migrations, and monitor product usage patterns to support renewals and upsell opportunities.

Why It Might Be a Fit

We are looking for a positive, proactive attitude with strong teamwork skills, excellent listening and communication skills, and the ability to explain complex information clearly to diverse audiences. You will be a trusted partner to customers throughout their journey, from onboarding and migration through to ongoing adoption and value realization.

Requirements

• Bachelor’s degree
• 2+ years of experience in financial services or a sales/account management role
• Positive, proactive attitude with strong teamwork skills
• Excellent listening and communication skills
• Ability to explain complex information clearly to diverse audiences
• Proven ability to maintain strong relationships with senior client contacts
• Goal-oriented with strong organizational and multitasking skills
• Experience in a consultative sales or client-facing role
• Proficiency in MS Office (Word, Excel, PowerPoint)

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