Role Overview
As a Technical Customer Success Manager, you will help customers turn Modash data into successful products and own the outcome when getting there gets messy. You will manage a portfolio of customers using one or both of our APIs and own the entire journey from onboarding and adoption to expansion and long-term growth.
What You Will Do
Your responsibilities will include owning your portfolio of accounts, onboarding new customers, and collaborating across Modash to bring customer problems and opportunities to the product team.
Why It Might Be a Fit
To be successful in this role, you will need to be a clear, concise communicator who can make complicated things simple, commercially minded, and proactive, organised, and comfortable working without a perfect playbook.
Requirements
- 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
- Experience working with APIs or data products, or a background in a technical, product management or product owner role
- Comfortable discussing APIs, integrations and data flows
- Strong written and spoken English
Benefits
- Flexible working hours
- Unlimited paid vacation
- Compensation: CAD $150,000 to $170,000 on-target earnings (OTE) per year + stock options
- Fully remote working
- Personal development: courses, books, or conferences to help you grow
- Ownership: autonomy to make decisions, try things, and help shape how this part of the business grows
To apply for this job please visit jobs.workable.com.
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