Revenue Operations Lead

Role Overview

The Revenue Operations Lead owns the systems and reporting infrastructure that powers our Go-To-Market organization. This is a senior individual contributor role sitting at the intersection of systems architecture, analytics, and program leadership.

What You Will Do

You will own the design, reliability, and evolution of the systems and reporting that GTM runs on. You’ll set priorities, lead cross-functional programs end to end, and raise the operational bar for the function.

Why It Might Be a Fit

Success in this role is measured in business outcomes. Improved retention, faster cycle times, higher data integrity, and operational capacity created for the teams you support.

Requirements

• Gainsight Certification – Level 2
• Data model: Matrix Data Architecture, MDA objects, Data Designer, Rules Engine
• Health scorecards, playbooks, CTAs, and Success Plans — designed and configured from scratch
• Journey Orchestrator programs, surveys, and email templates
• Reports and dashboards built for CS leadership and exec consumption
• Salesforce ↔ Gainsight integration and data sync management
• 5+ years in revenue operations, sales operations, business systems, or a closely related function, including meaningful ownership of GTM systems.
• Deep hands-on Salesforce expertise (Certified Salesforce admin not required but preferred): strong working knowledge of Salesforce data, building dashboards, reports, workflows, analyses, and operational insights
• Adjacent GTM tooling: CS platforms, CPQ, engagement, BI
• Builder, not just maintainer: you’ve designed and implemented these systems, not inherited and kept them running
• Strong analytical judgment: you can define the right metric, build the analysis, and defend the conclusion to a skeptical audience
• A demonstrated ability to move between deep analytics and high-trust, hands-on partnership with Sales stakeholders in a consultative capacity
• Experience translating complex data, queries, and system behavior into concise business recommendations and executive-ready presentations
• A track record of leading cross-functional programs to completion without formal authority
• The ability to set priorities under ambiguity and say no to good work in service of better work
• Clear, credible communication with senior stakeholders. You can explain technical constraints in business terms and build alignment across Sales, Customer Success, Finance, Product, and other cross-functional partners
• A knack for spotting patterns in tool utilization, codifying best practices, and driving adoption of more effective ways of working
• A demonstrated bias toward durable solutions over one-off fixes, and a high standard for the systems you own

Benefits

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health’s platform
• Flexible Time Off
• Company-wide Collective Pause Days
• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter
• Professional Development Stipend
• Financial Wellness: 401k
• Financial Planning Benefit through Origin
• Annual Wellness Stipend to use on items that promote your overall well-being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday-themed activities, team-building events, and more
• Monthly Cell Phone Reimbursement