Senior Customer Success Manager

Role Overview

Join the Team Modernizing Medicine as a Senior Customer Success Manager to act as the post-sale consultative partner and trusted advisor to clients, responsible for retention, expansion, and advocacy of an assigned book of business.

What You Will Do

Maintain a deep knowledge of client industry, product, and role in the market, consult with clients to provide product recommendations, assist with go-live stabilization and training, and track success through metrics such as client engagement scores.

Why It Might Be a Fit

This is an exciting opportunity to serve as the primary relationship owner between our larger, more complex strategic clients and internal stakeholders, and is a key member of our Customer Success organization within a fast-paced Healthcare IT company.

Requirements

• Bachelor’s Degree
• Four to five years of relevant experience or equivalent combination of experience and education
• Excellent communication, teamwork, detailed-orientation, organization, people skills, motivated, ability to work independently, professional, patient, and balanced approach to handling tasks of varying priority and stress levels

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k) with company matching contribution
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups
• Professional development opportunities
• Global presence and in-person collaboration opportunities
• Dog-friendly HQ (US)
• Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch
• Treadmill workstations
• Zen and wellness rooms