Manager Customer Experience – Builder

Role Overview

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

What You Will Do

The Manager Customer Experience – Builder is a first-level manager that oversees the day-to-day activities of a customer experience team with the goal of providing premier service and delivery in support of the company’s goals related to customer focus, simplification, and reinvestment in people.

Why It Might Be a Fit

This role will lead a team of customer service professionals, develop customer-centric initiatives, and drive continuous improvement.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6-8 years’ relevant experience or equivalent education and/or experience.
• 1-3 years of management experience.
• Previous customer service experience required.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement