Specialist, Market Growth & Retention

Role Overview

Provides support for member growth and retention activities, including telephonic application assistance, information provision, and issue resolution. Supports execution of member satisfaction, retention, and quality initiatives.

What You Will Do

Proactively facilitates outreach, resolves complex member issues, manages state dashboards, handles inbound member calls, and promotes member enrollments into plan programs.

Why It Might Be a Fit

The ideal candidate will have strong customer service acumen, ability to assess needs, and effective verbal and written communication skills. Ability to work cross-functionally within a matrixed organization is also required.

Requirements

• At least 2 years of customer service experience
• Strong customer service acumen
• Ability to assess needs and make thoughtful decisions
• Time-management and organizational skills
• Ability to work cross-functionally within a matrixed organization
• Effective verbal and written communication skills
• Microsoft Office suite/applicable software program(s) proficiency
• Certified Application Counselor (CAC) certification for the state of New York

Benefits

• Competitive benefits and compensation package