Customer Success Manager – Poland

Role Overview

As Mollie’s Customer Success Manager for Poland, you’ll own a portfolio of Polish merchants, focusing on retention, business reviews, and account performance. You’ll build relationships, spot upsell opportunities, and get ahead of retention risks. You’ll work closely with the GTM team in Poland and be part of the international CSM team.

What You Will Do

Drive retention and growth across the Polish portfolio, run regular business reviews with key merchants, build strong relationships with merchants, and organize small customer events.

Why It Might Be a Fit

You’ll have real ownership and visibility, and your input will directly influence how Mollie grows in Poland. You’ll be the first Customer Success Manager for Poland, backed by an established CS team, proven playbooks, and a scale-up that’s growing across Europe.

Requirements

• Fluent Polish and fluent English
• A background in e-commerce or payments
• A commercial approach to customer success
• Experience managing a portfolio proactively
• Comfort meeting customers in person and building relationships face to face

Benefits

• Regular feedback and performance reviews
• Fair and transparent salary reviews
• Opportunities to grow and develop skills