Customer Success Account Manager

Hybrid Full TimeAtlanta, Georgia, United StatesMomentive Software

Role Overview

Develops relationships with smaller to mid-sized clients to increase revenue and empower customers to achieve their goals through smart utilization of our software. Manages the customer experience across their segment of customers, meeting agreed retention and usage targets.

What You Will Do

Develops and maintains strong client relationships, provides best practices, promotes software adoption and onboarding strategies, and manages book of business. Performs renewal sales quotations and responds to requests for proposals.

Why It Might Be a Fit

Must have a strong understanding of customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the customers’ strategic business goals.

Requirements

  • Experience: 0 to 2 years of related experience
  • Requires a bachelor’s degree
  • Excellent analytical and problem-solving skills
  • Ability to work independently and handle multiple priorities and deadlines simultaneously
  • Demonstrate ability to learn and understand basic office software applications
  • Salesforce experience is a plus
  • Proficient in Office 365 – Microsoft Word, Excel, PowerPoint, Outlook
  • Excellent verbal and written communication, organization and follow up skills
  • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
  • Ability to work effectively within a fast-paced, deadline-driven environment
  • Strong client focus with exceptional collaborative and influencing skills

Benefits

  • Medical, Dental & Vision Benefits
  • 401(k) Savings Plan with Company Match
  • Flexible Planned Paid Time Off
  • Generous Sick Leave
  • Inclusive & Welcoming Environment
  • Purpose-Driven Culture
  • Work-Life Balance
  • Commitment to Community Involvement
  • Employer-Paid Parental Leave
  • Employer-Paid Short-Term Disability
  • Remote Work Flexibility

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To apply for this job please visit communitybrands.wd1.myworkdayjobs.com.

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