Customer Success Manager – Focus: Customer Retention

Role Overview

The Customer Success Manager will manage and develop a portfolio of restaurant clients, helping them maximize the value they receive from the platform while building trusted, long-term relationships.

What You Will Do

Building strong relationships with restaurant owners, General Managers and key decision-makers, conducting regular customer check-ins and account reviews, monitoring customer satisfaction, product usage and account health.

Why It Might Be a Fit

The ideal candidate will have 2–4+ years’ experience in Customer Success, Account Management, Client Retention or Commercial Account Management, or Restaurant Management/leadership experience, and a background in hospitality, particularly the restaurant industry.

Requirements

• 2–4+ years’ experience in Customer Success, Account Management, Client Retention or Commercial Account Management, or Restaurant Management/leadership experience
• A background in hospitality, particularly the restaurant industry, is highly desirable
• Experience with Hospitality Tech, Restaurant SaaS, Reservation/Booking Platforms, POS or Payments would be a major advantage
• Strong B2B relationship and account management experience
• Experience with customer retention, renewals, upselling or account growth
• Commercially minded while maintaining a genuine customer-first approach
• Excellent communication, presentation and relationship-building skills
• Comfortable working with restaurant owners, managers and operational teams
• Professional-level German OR French is essential