Customer Success Manager

Role Overview

Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention, adoption, renewals, and expansion, while serving as the primary point of contact for enterprise accounts.

What You Will Do

Manage a portfolio of 10–20 enterprise customer accounts, ensure enterprise customers achieve measurable ROI from the Monaire platform, and troubleshoot customer workflows and configurations when needed.

Why It Might Be a Fit

This role offers the opportunity to grow into senior customer success, account management, or customer leadership roles as Monaire scales its enterprise customer base.

Requirements

• 5+ years of experience in Enterprise Customer Success or Account Management
• Experience managing enterprise SaaS or technical customer accounts
• Strong understanding of SaaS metrics including retention, churn, adoption, and renewals
• Ability to work effectively with Product Managers and Engineers
• Excellent written and verbal communication skills
• High ownership mindset and comfort operating in fast-paced, ambiguous environments

Benefits

• Competitive salary
• Equity compensation
• Health, dental, and vision insurance
• Flexible paid time off (PTO)
• Opportunity to influence product roadmap and company direction