Manager, Sales Operations (Modern Trade)

Role Overview

The Sales Operations Manager plays a critical role in enabling commercial excellence across Modern Trade retail environment in both Malaysia and Singapore. This role is responsible for leading and driving execution planning across all in-store Picture of Success metrics, performance management, systems optimization, and operational efficiency to support sustainable business growth.

What You Will Do

Key responsibilities include optimizing sales processes, tools, and systems to improve field productivity and efficiency, ensuring consistent execution of sales fundamentals across retailers and channels, driving continuous improvement initiatives to simplify workflows and eliminate inefficiencies, and partnering with field sales teams to ensure operational alignment and execution readiness.

Why It Might Be a Fit

The ideal candidate will have strong analytical and problem-solving skills, advanced proficiency in Excel and data visualization tools, strategic thinking with strong execution capabilities, excellent stakeholder management and influencing skills, and strong communication and presentation skills.

Requirements

• Bachelor’s degree in business, Economics, Marketing, or related field (MBA is an advantage)
• 6–8+ years of experience in Sales Operations, Commercial Excellence, or Sales within FMCG or related industries
• Proven experience in sales operations, performance management, and analytics
• Strong understanding of Malaysia and Singapore market dynamics across channels
• Experience managing trade spend and commercial budgets

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development