Role Overview
The Customer Success team is the linchpin of the post-sales customer relationship, combining deep business and technical savvy to keep MongoDB at the center of customers’ technology strategy.
What You Will Do
As a Customer Success Manager, you’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, driving customer retention, revenue realization, and advocacy.
Why It Might Be a Fit
We’re looking for candidates who can build deep relationships, understand customer needs, and navigate account team and internal resources to deliver real, measurable impact.
Requirements
- 5 to 7+ years in a technical customer-facing role
- 3+ years experience being accountable for customer health and revenue realization
- Excellent verbal and written skills with the ability to influence technical and business outcomes
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
Benefits
- Fertility assistance
- Generous parental leave policy
- Employee affinity groups
- Wellness support
To apply for this job please visit www.mongodb.com.
Follow us on social media