Customer Success Manager

The Customer Success Manager role involves advising customers on MongoDB best practices and operational strategies to ensure deployment health and maximize customer lifetime value. The role requires a strategic connector to navigate customers’ journeys and drive retention, revenue realization, and advocacy.

Requirements

• 5 to 7+ years of experience in a technical customer-facing role
• 3+ years of experience being accountable for customer health and revenue realization
• Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
• Excellent verbal and written communication skills

Benefits

• Generous Parental Leave
• Fertility Assistance
• Employee Affinity Groups