Role Overview
The Manager, Customer Success Operations will lead a team of analytical and operational business partners, drive the operating rhythm of the business, and partner with Senior CS and Operations leadership to drive market and segment-specific analyses.
What You Will Do
Responsibilities include leading forecasting and business review calls, deriving understanding and insights on emerging trends from data, and influencing the data and systems strategy and processes required to scale commercial teams.
Why It Might Be a Fit
The ideal candidate thrives in a fast-paced working environment, is an effective communicator, and believes in motivating and leveraging their team to deliver results.
Requirements
- Bachelor’s Degree with a quantitative focus
- 5+ years of work experience in either CS, Sales, GTM Strategy and/or Operations
- 1+ years of leadership experience
- Comfortable being in a player-coach manager type role
- Familiarity with consumption-based software business models
- Experience as a business partner to a field organization
- Experience with at least one major business intelligence tool (Tableau, Google Data Studio, Looker)
Benefits
- equity
- participation in the employee stock purchase program
- flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- fertility and adoption assistance
- 401(k) plan
- mental health counseling
- access to transgender-inclusive health insurance coverage
- health benefits offerings
To apply for this job please visit mongodb.com.
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