Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will ensure the success, growth, and retention of the client portfolio, conducting a structured journey from onboarding to expansion. You will be responsible for implementing new clients with excellence, ensuring quick value generation, building solid relationships, anticipating risks, and identifying opportunities.

What You Will Do

You will monitor and manage the main indicators of the portfolio, collect structured feedback from customers, and translate insights into action plans and product and process improvements. You will also conduct the onboarding of new clients, act as a consultant to the active portfolio, and lead regular meetings to present results and portfolio evolution.

Why It Might Be a Fit

This role requires experience in Customer Success, Account Management, or related areas, as well as experience with client onboarding, solution implementation, and customer journey management. You will also need to be familiar with CRM tools and have experience in monitoring and managing metrics such as MRR, NPS, churn, adoption, and engagement.

Requirements

• Bachelor’s degree
• Experience in Customer Success, Account Management, or related areas
• Experience with client onboarding, solution implementation, and customer journey management
• Experience in monitoring and managing metrics such as MRR, NPS, churn, adoption, and engagement
• Experience with CRM tools (e.g., Salesforce, HubSpot, or similar)
• Familiarity with B2B environments and portfolio management

Benefits

• Meal allowance/food allowance on the Flash card
• Home Office support
• 100% covered Medical and Dental Assistance
• Life Insurance
• Wellhub – access to gyms, studios, and well-being throughout Brazil
• Monkey Academy – career development and acceleration programs
• Anniversary day off
• Convênio with the Sesc for leisure, culture, and well-being
• Extended Maternity and Paternity Leave
• Childcare allowance

Tagged as: HubSpot, Salesforce