CRM Manager

Role Overview

The CRM Manager will lead and enhance Breguet’s CRM strategy to preserve and elevate the distinguished customer journey. The role will drive a client-centric culture across the boutique network by strengthening CRM initiatives, improving the effectiveness of customer data, and ensuring consistent engagement standards.

What You Will Do

Develop and implement strategies to elevate the client’s experience across all retail touchpoints, drive CRM calendar, boutique activations, and in-boutique appointments to help build long-term loyalty and enhance customer experience.

Why It Might Be a Fit

The ideal candidate will have 7+ years of experience in CRM, customer management within the hospitality or luxury sector, and exceptional communication and fluency in English, Cantonese, and Mandarin.

Requirements

• Min 7 years’ experience in CRM, customer management within the hospitality or luxury sector
• Proven capability to design and implement impactful client development programs
• Deep understanding of luxury clientele expectations in a high-end environment
• Exceptional communication and fluency in English, Cantonese, and Mandarin, leadership, and stakeholder management skills