Role Overview
We’re looking for a proactive and passionate CRM Manager to help us deliver CRM campaigns across Monzo’s products offerings. The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels.
What You Will Do
Executing customer lifecycle CRM journeys across multiple touch points, working closely with team members to collaborate and help deliver a range of campaigns across multiple channels, monitoring campaign performance, and supporting Campaign QA.
Why It Might Be a Fit
We’d love to hear from you if you have hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys, and strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions.
Requirements
- Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
- Experience using a CRM platform for delivery (Braze, ideally)
- Fintech or Financial Services experience
- Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions
- Experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
- Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
- Collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
- Problem Solving mindset – able to solve potential problems or suggest alternative ways to achieve the desired outcome
Benefits
- £57,000 – £77,000 + Incentive Awards tied to your performance + Benefits
- Flexible working hours
- £1,000 learning budget each year to use on books, training courses and conferences
- Macbooks for remote workers
- Extra support for work-from-home setup
To apply for this job please visit job-boards.greenhouse.io.
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