Senior Product Operations Manager

Role Overview

The Senior Product Operations Manager will own the operational backbone of the Product function, ensuring the Product Brain is accurate and well-governed, tools are joined up and automated, and reporting tells the truth about delivery and outcomes.

What You Will Do

Key responsibilities include mobilizing and baselining the Product Brain and toolchain, piloting and scaling automations, owning the Product metrics framework, and running the operating rhythm.

Why It Might Be a Fit

The ideal candidate will be a systems thinker who can spot friction, design fixes, and measure their effectiveness, with experience in product operations, technical programme management, or a similar role in a B2B SaaS business.

Requirements

• Hands-on experience building automations and AI-enabled workflows
• Several years in product operations, technical programme management, RevOps or automation
• Practical understanding of retrieval-augmented generation and knowledge bases
• Experience in a regulated or mission-critical environment
• Strong analytical and reporting skills, including SQL and a BI tool
• Experience configuring and integrating product and delivery tools
• Experience leading AI adoption or enablement for a product, engineering or operations team
• Experience writing or maintaining AI skills, agents, prompts or context files
• Experience designing launch-readiness or release-governance frameworks
• Familiarity with OKR-based planning, Kanban flow metrics and outcome-driven product development