Role Overview
This role reports to the Senior Director, Customer Success, and works alongside the other Junior CSM, escalating and receiving accounts as they move between tiers.
What You Will Do
Share ownership of the full Tier 3 book across all verticals with the other Junior CSM, run playbook-driven touchpoints, and maintain self-service resources.
Why It Might Be a Fit
Need to be organized and detail-oriented, comfortable working in Salesforce or a comparable CRM, and have experience in customer success, account management, or a client-facing support role.
Requirements
- Bachelor’s degree or equivalent experience
- 1–3 years in customer success, account management, or a client-facing support role
- Comfortable managing a high-volume portfolio through process and self-service tools
- Organized and detail-oriented, comfortable working in Salesforce or a comparable CRM
To apply for this job please visit recruiting2.ultipro.com.
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