Role Overview
The Senior Customer Success Manager will rebuild the creative process for top DTC brands and agencies, using Motion and Runneth as the vehicle. The CSMs who thrive here don’t train people on features. They change how a company runs its creative strategy, and they earn a seat as a trusted advisor doing it.
What You Will Do
Take customers from ad-hoc to operational, design onboarding that ends with a customer running a repeatable creative testing process their whole team uses, not just knowing where the buttons are. Find the gaps they can’t see, understand each client’s creative strategy process, spot the inefficiencies, and partner with them to fix it through education, best practices, and deeper Motion usage.
Why It Might Be a Fit
You’ll turn customer insights into thought-leadership content for Motion, and work the whole org, not one contact. Read team dynamics, know when to pull in a media buyer and when to go straight to a VP. Get the right people in the room so change actually sticks.
Requirements
- 2+ years in high-volume account management (50+ accounts), client management, or customer success at a B2B SaaS company
- Startup experience is a plus
- AI as a core working habit
- Strong public speaking, presentation, and relationship-building skills
- A resourceful, self-starting attitude with genuine excitement to learn and teach
- Exceptional organization
Benefits
- Competitive compensation including equity for all employees
- Health benefits from day one
- A monthly health & lifestyle stipend
- 20 days PTO
- A $1,500 work-from-home stipend
To apply for this job please visit linkedin.com.
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