Role Overview
Motive is looking for an experienced Technical Account Manager to provide white-glove service, technical support, and executive-level communications to customers. The role involves building relationships, resolving issues, and collaborating with engineering and product management teams.
What You Will Do
Determine how to resolve technical issues, investigate root causes of errors, build new SQL queries, and take end-to-end ownership of customer issues. Meet customer expectations on response quality, timeliness, and overall customer experience.
Why It Might Be a Fit
We’re looking for someone with excellent customer communication skills, experience in technical support, and strong analytical and problem-solving skills. The ideal candidate will be adept at building relationships and resolving complex issues in high-pressure environments.
Requirements
- Minimum 2 years of experience in Technical Support or equivalent account ownership/Support structure
- Excellent customer communication skills
- Experience in assessing bespoke and deeply complex custom configurations
- Strong analytical and problem-solving skills
- Experience with hardware devices, firmware upgrades, and related testing practices
- Experience with Third Party integrations
- Familiarity with advanced troubleshooting techniques
- Deep hardware fault analysis skills
- Technical educational background with preferred qualifications of Computer Science or Engineering
To apply for this job please visit job-boards.greenhouse.io.
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