Role Overview
The Customer Success Manager will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy products and working with key executives to plan for a successful, long-term and fruitful relationship.
What You Will Do
The CSM will be responsible for tracking and securing customer renewals as part of long-term customer relationship management activities. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and work cross-departmentally to help identify expansion opportunities.
Why It Might Be a Fit
The ideal candidate will have 3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments. They will have a demonstrated track record of successfully managing complex customer relationships in a SaaS environment and a proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation.
Requirements
- High School diploma, or an Associate’s or Bachelor’s Degree in Business, Communications, IT, Public Safety, or Technology.
- Must have 911 Dispatch experience as it is required for this position.
- Legal authorization to work in the U.S. indefinitely is required.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
To apply for this job please visit motorolasolutions.wd5.myworkdayjobs.com.
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