Role Overview
Serve as frontline support for the Sales organization, resolving issues related to Salesforce, account setup, and commission inquiries. Investigate and resolve commission disputes by analyzing discrepancies, reviewing data across multiple systems, identifying root causes, and documenting resolution outcomes.
What You Will Do
Execute commission adjustments and corrections in accordance with established processes and policies within the commissions platform. Develop, update, and maintain standard operating procedures (SOPs), process documentation, and sales support FAQs.
Why It Might Be a Fit
Apply a customer-focused and solutions-oriented mindset to resolve operational challenges and improve the sales experience. Identify opportunities to streamline sales operations, improve process efficiency, and enhance data accuracy through actionable insights and recommendations.
Requirements
- Bachelor’s degree
- Minimum of 2 years of experience in sales operations, sales support, or commissions administration
- Experience supporting channel go-to-market programs and working with point-of-sale (POS) data
- Hands-on experience with CRM platforms, preferably Salesforce
- Advanced Microsoft Excel skills, including data analysis and reporting
- Strong written and verbal communication skills in English
- Exceptional analytical, organizational, and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced, evolving environment
Benefits
- Competitive salary schemes
- 22 days holiday entitlement + bank holidays
- Attractive defined contribution pension scheme
- Private medical insurance
- Employee stock purchase plan
- Flexible working options
- Life assurance
- Enhanced maternity and paternity pay
- Career development support and wide ranging learning opportunities
- Employee health and wellbeing support EAP, wellbeing guidance etc
- Corporate social responsibility initiatives including support for volunteering days
To apply for this job please visit motorolasolutions.wd5.myworkdayjobs.com.
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