Customer Success Manager, Mid-Market Accounts

Role Overview

The Customer Success Manager (CSM) will serve as a trusted advisor for their assigned customer accounts, providing strategic operational support and driving adoption and success outcomes.

What You Will Do

The CSM will build strong relationships with customers, ensure positive engagement with the Motus platform, and drive adoption and success outcomes, ultimately influencing retention, expansion, and advocacy across their book of business.

Why It Might Be a Fit

The ideal candidate will have 2+ years’ experience in a customer success role, experience managing a book of business over $2M in annual revenue, and excellent communication and presentation skills.

Requirements

• 2+ years’ experience in a customer success role
• Experience managing a book of business over $2M in annual revenue
• Experience presenting to a wide range of titles, from administrators and managers to VPs
• Excellent communication (written and verbal) and presentation skills
• High degree of emotional intelligence and empathy
• Strong understanding of the corporate business world; prior experience in a SaaS preferred
• Strong multi-tasking, organizational, and prioritization skills; high attention to detail
• Customer-centric, can-do attitude with a strong sense of urgency and proactive approach to anticipating and resolving issues
• Ability to understand and articulate technical concepts and derive solutions across multiple product lines
• Strategic collaborator with the ability to discern when to engage team members in the development of solutions and when to take accountability and work independently
• Experience working with cross-functional teams (e.g. Sales, Product, Operations)
• Proficiency in MS Office and Salesforce.com
• Experience with GainSight a plus

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Open Paid Time Off
• Flexible Spending Accounts & Health Savings Accounts
• Motus-Fidelity 401K Plan
• Company-paid Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through Maven
• Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
• $1000 Home Office Reimbursement Program
• $2000 Internal Referral Program
• WorkAnywhere Reimbursement of Internet and Cellular Costs
• 16 weeks maternity and adoption leave
• 12 weeks paternity leave

Tagged as: Gainsight, Salesforce