Account Care Expert – Customer Retention

Role Overview

Moxie Pest Control seeks motivated, customer-focused individuals to join their Account Care team, working directly with customers to resolve concerns and create a positive experience.

What You Will Do

Handle inbound and outbound calls, identify solutions, communicate value, and navigate challenging conversations while building rapport with customers.

Why It Might Be a Fit

Successful Account Care Experts are strong communicators who genuinely want to help customers, taking time to understand concerns and confidently recommending solutions.

Requirements

• Previous experience in customer service, sales, retention, collections, or a call center environment
• Strong verbal communication and active listening skills
• Confidence handling customers who may be upset, frustrated, or requesting to cancel
• Ability to remain professional and solution-focused during challenging conversations
• Strong problem-solving skills and the ability to think quickly
• Ability to build rapport with different customer personalities
• Strong attention to detail and accurate documentation skills
• Comfortable asking questions and guiding conversations toward a resolution
• Ability to work in a fast-paced, performance-driven environment
• Dependable attendance and the ability to maintain a consistent schedule
• Experience in pest control, home services, or another service-based industry is a plus