Role Overview
The role is a flexible 24–40-hour Customer Experience position at the Amsterdam HQ, requiring fluent Dutch and English speakers. The job involves helping Dutch-speaking customers with product questions and returns across various channels.
What You Will Do
Daily customer support via email, phone, chat, and social media, processing returns and reviews, and improving the customer experience.
Why It Might Be a Fit
The role offers a practical, customer-focused position that can work well alongside studies or training, with opportunities for growth and autonomy.
Requirements
- Fluent Dutch and English speaker
- Available at least 24 hours per week, including at least 8 hours regularly during the weekend
- Previous customer service experience is a plus, especially in positions where multiple channels of communication were handled at the same time
Benefits
- €17.74 per hour (incl. 9.6% vacation pay and 8% vacation allowance)
- Bonus: up to 10% per month
- 25 vacation days based on full-time
- Pension scheme
- Mobility allowance
- All equipment needed to set you up for success
- Daily free & fresh lunch served at the office
- 20% discount on the entire MR MARVIS collection
- Monthly ‘Wellbeing budget’ for Swapfiets, Treatwell, or several gyms
- Free unlimited access to OpenUp (coaching/psychologists platform) and Meditation Moments (meditation App)
- Hybrid working with an inspiring office in Amsterdam
To apply for this job please visit careers.mrmarvis.com.
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