Customer Experience Account Coordinator

Role Overview

The Customer Care Specialist is the first point of contact for customers who have questions or issues with the company’s products or services. They will deliver world-class customer service via phone, e-mail, and online to our existing and future customer base.

What You Will Do

Quickly answer incoming customer inquiries through phone calls and emails, process large quantities of customer purchase orders accurately and efficiently, and provide timely information to customers regarding order statuses and other general inquiries.

Why It Might Be a Fit

The ideal candidate will have strong critical thinking and problem-solving skills, excellent communication, organization, and time management skills, and a high level of trustworthiness and the ability to achieve integrity on all levels.

Requirements

• High school diploma or GED required
• 2–4-year college degree preferred
• Experience in a manufacturing environment beneficial
• Proficiency using computers, Microsoft Office, ERP systems, and Sales Force
• Strong critical thinking and problem-solving skills
• Excellent communication, organization, and time management skills
• Strong aptitude to serve customer needs and ability to work with outside/inside sales reps
• Ability to prioritize, multitask, and work in a very fast-paced environment
• Proven team player and a sharp focus on customer service and satisfaction
• Ability to successfully work both collaboratively and autonomously
• Detail-oriented with a high focus on accuracy
• Propensity for problem solving and continuous improvement
• Self-motivated, self-disciplined, and self-directed
• Maintain a professional, polite, and courteous team approach working in a team environment
• Positive attitude and strong work ethic