Customer Success Account Manager (CSAM)

Role Overview

The CSAM is a primary customer relationship role in the Microsoft team supporting customers on their journey to the Cloud. The role requires managing the customer’s successful support experience and assisting them in adopting and using Microsoft cloud technologies.

What You Will Do

The CSAM will drive the quality delivery of proactive services within the support contract, partner with Reactive Support Managers to understand customer health trends, and support Reactive Support Management’s lead during Strategic Escalations.

Why It Might Be a Fit

The CSAM will take a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers’ digital transformation and journey to the cloud.

Requirements

• 10+ years of success in complex technical engagement management and/or program management required
• Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred
• Strong communication skills, executive presence, and confidence in varying levels of customer situations
• Proven track record of building relationships with senior customer executives in large or highly strategic accounts
• Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
• Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred
• Knowledge of market trends and competitive insights preferred
• Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Benefits

• Dental insurance
• Vision insurance
• Medical insurance
• Paid time off
• Retirement plan
• Stock options
• Flexible work arrangements