Senior Customer Experience Program Manager

Role Overview

We are looking for a Senior Customer Experience Program Manager who combines customer-centric thinking, strong business and data acumen, and technical fluency to translate insights into scalable solutions. You will help shape and scale Microsoft Device Protection Plan experiences by translating customer, partner, market, and business insights into actionable product, tooling, and operational improvements.

What You Will Do

Serve as a senior innovation PM: Architect, automate, and improve scalable capabilities, tools, dashboards, and processes that enable partners and internal teams to operate and deliver Microsoft protection services more effectively.

Why It Might Be a Fit

You will analyze market, customer, partner, and business data to identify trends, opportunities, and areas for improvement, translating insights into actionable recommendations that support business growth and customer outcomes.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or related field
• 4+ years experience in engineering, product/technical program management, data analysis, or product development
• Experience with business intelligence, analytics, and dashboard development, including tools such as Power BI
• Experience translating customer or business needs into business requirements, technical requirements, or scalable solutions
• Ability to communicate complex business and technical insights clearly to customers, partners, technical stakeholders, and leadership
• Familiarity with SQL, Python, AI tools, or similar technologies for data analysis, automation, insight generation, or solution development
• Experience evaluating customer or business opportunities to identify scalable solutions, process improvements, or technology investments

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Life insurance
• Disability insurance