Director, Revenue Operations
About the Opportunity
Addison Group is representing a national professional services organization with the search for Senior Manager or Director of Revenue Operations – to lead the modernization and scaling of its revenue management and cash function. This individual will play a critical role in transforming end-to-end order-to-cash operations, improving process efficiency, implementing automation, and building a high-performing team that supports future growth.
The ideal candidate is both a strategic leader and hands-on operator with experience leading revenue operations, billing, client onboarding, and cash management functions in a complex services environment. This role will partner closely with Finance, Sales, Operations, and Technology teams to optimize systems, processes, and performance across the revenue lifecycle.
Responsibilities
- Drive the transformation of order-to-cash operations by improving processes, increasing automation, and reducing manual effort.
- Build scalable workflows, operational controls, and best practices that support growth and improve efficiency across the revenue cycle.
- Partner with Finance, Sales, Operations, and Technology teams to streamline processes and enhance the customer experience.
- Lead revenue (AR, Billing, Cash App) -related system initiatives, including Salesforce implementations, integrations, and ongoing optimization efforts.
- Lead and develop a team responsible for billing, client onboarding, account administration, and cash application and revenue functions.
- Establish and monitor key performance indicators (KPIs) that measure operational performance, billing accuracy, cash application efficiency, and overall revenue cycle effectiveness.
- Oversee invoicing operations to ensure accuracy, timeliness, and compliance with customer agreements.
- Ensure client onboarding and account setup processes are completed accurately and efficiently.
- Partner with finance and collections teams to improve cash flow, reduce outstanding receivables, and strengthen revenue operations performance.
- Develop reporting, dashboards, and business insights that support strategic decision-making and executive visibility.
- Create and maintain standard operating procedures, documentation, and internal controls to support a well-governed revenue operations function.
- Lead cross-functional projects and change management initiatives related to systems, processes, and organizational growth.
- Serve as a trusted partner and subject matter expert on revenue operations, providing guidance and solutions for complex operational challenges.
Qualifications
Required
- Bachelor's degree in Business.
- 8+ years of progressive experience in revenue operations, billing, order-to-cash, shared services, accounting, or related functions.
- Proven leadership experience managing and developing operational teams.
- Comfort navigating and use of Salesforce.
- Experience leading large-scale process improvement, transformation, or automation initiatives.
- Strong understanding of order-to-cash operations, including billing, accounts receivable, cash application, and customer onboarding processes.
- Demonstrated success partnering cross-functionally with Finance, Technology, Operations, and commercial teams.
- Strong project management and organizational skills.
- Excellent communication, relationship-building, and change management capabilities.
Preferred
- Industry experience in professional services, business services, legal services, or high-volume transaction-based environment.
- Experience with CRM and ERP implementations, upgrades, or integrations.
- Knowledge of NetSuite, Microsoft Dynamics, Oracle, SAP, or similar enterprise platforms.
- Background improving operational scalability in a rapidly growing organization.
- Experience designing KPI frameworks, dashboards, and performance reporting.
Base salary range $145,000 to $170,000 dependent on experience. Bonus. Medical, dental, vision, and 401K match. Self managed PTO. Remote position + travel.
To ensure smooth collaboration with our core team, we are currently hiring candidates based in the PST or MST time zones.
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