Senior Customer Success Account Manager

Role Overview

As a Senior Customer Success Account Manager, you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

What You Will Do

You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.

Why It Might Be a Fit

You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.

Requirements

• Multiple years of account management, customer success, enterprise sales, project / program management or customer-facing consulting experience.
• Ability to discuss and realize business value with technology, be it with technical decision makers or C-suite.
• Proficiency in English and German is required (C1 or higher) as the client portfolio is predominantly German-speaking.
• Experience with and understanding of Cloud & AI technology.
• Bachelor’s Degree OR Master Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Several years relevant work experience within customer industry (Manufacturing)
• Comfortable operating at pace and anticipating customer needs, particularly within manufacturing environments where procurement urgency and solution availability directly impact customer success.
• Experience in requirements engineering, translating customer business objectives into clearly defined deliverables
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g. Azure, M365, Security) AND/OR Knowledge of modern cloud delivery and operation methodologies (e.g. DevOps, SAFe, Scrum)

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Employee discounts
• Stock options