Role Overview
The Senior Customer Onboarding Specialist will own the critical first eight weeks of the customer journey, getting fleets onboarded, fuel cards activated, and drivers fueling as quickly and seamlessly as possible.
What You Will Do
The role involves building relationships with fleet owners, understanding their operations, removing roadblocks, and driving meaningful adoption.
Why It Might Be a Fit
The ideal candidate will take ownership of ambitious goals, move quickly, and understand each customer’s needs to help them get the most out of Mudflap.
Requirements
- 2+ years experience owning customer onboarding, activation, or account management
- High-Volume Account Management: Proven ability to manage a portfolio of 50–80+ accounts simultaneously
- Speed to Activation: Experience driving customers through fast onboarding cycles
- Commercial & Business Acumen: Understands how customer activation, product usage, and retention drive revenue
- Consultative Customer Engagement: Skilled at conducting discovery, understanding customer operations, overcoming objections, and building trusted relationships
- Data-Driven Execution: Comfortable using CRM tools, customer activity data, and performance metrics to identify gaps, prioritize outreach, and drive measurable results
Benefits
- Competitive salary
- Equity in a high-growth startup
- Multiple health benefit options
- Responsible Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
To apply for this job please visit jobs.ashbyhq.com.
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