Customer Experience Representative

Role Overview

We are hiring a Customer Service Representative with experience supporting U.S. clients and strong English. Full-time and on-site in San Isidro, with full benefits from Day 1 and private health insurance (Rímac EPS), 100% covered by the employer.

What You Will Do

Handle inbound and outbound calls, emails, and chat inquiries professionally and within defined SLAs. Resolve complaints and service issues with empathy and a solution-first mindset.

Why It Might Be a Fit

You are calm and professional, you enjoy solving problems, and you follow through until every case is closed. You are looking for a stable, long-term position with a single U.S. client where you can keep growing.

Requirements

• 3+ years of experience in customer service or client support
• handling calls, emails, and chat for U.S. clients in a BPO
• strong spoken and written English — C1 preferred
• CRM or ticketing platform experience (Salesforce, HubSpot, Zendesk, or similar)
• Your last 3 positions should reflect an average tenure of at least 1 year per role; this will be verified during the screening process.
• Calm under pressure, empathetic, and solution-oriented
• Comfortable working under performance metrics and documented SOPs
• Bachelor’s degree or relevant experience preferred

Benefits

• Full benefits from Day 1
• Private health insurance through Rímac EPS, 100% covered by the employer
• 100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations
• Long-term career placement with a single dedicated U.S. client